Terms & Conditions
Non-Refundable Payments
All payments are non-refundable. Charges cannot be transferred or used for tool purchases or tool release fees.
File Issues & Refunds
If we cannot resolve an issue with your file, any applicable extra charge will be refunded to your account balance.
Old Files & Modifications
Files older than 30 days that require further modifications will incur an extra charge. This also applies to additional solutions.
Warranty Period
During the 30-day warranty period, additional solutions or modifications are provided at no extra charge for slave users (excluding Stage options). For Master users, there will be an extra charge.
Post-Warranty Modifications
Requests made after the warranty period will incur an extra charge and will require a new file request.
File Re-Requests for Dealer Reflashes
If a job needs to be redone because the map was removed after visiting a main dealer, a new file request will be required, subject to an extra charge.
File Uploads
All file uploads require sufficient funds in your account. Once processed, any applicable extra charge will apply for the file returned.
Incorrect Files or Missing Options
If the file you upload is incorrect or missing options, and the file has already been processed, you will be charged again to correct it.
Cloned Tools & Damage
We are not responsible for any damage caused by using cloned tools that fail to write the file. For tool-related issues, please contact your tool supplier’s support.
Data Logging Requirement
We are not responsible for any damage if before and after data logging is not done. Proper logging is required for support.
Dyno Support
Before and after dyno runs are required for tuning support. Running a modified car without baseline data is not recommended.
File Safety & Engine Responsibility
Files are safe for your engine, but tuning is done at your own risk. Always perform full health checks before tuning.
File Issues & Refund Requests
If issues arise, data logs must be provided before any refund or adjustment can be processed. Ensure you have the necessary logging equipment.
Speed Limiter Removal (Vmax)
Speed limiters may also exist in modules like the BCM. No refund or extra charge will be issued if the vehicle remains limited after Vmax removal, and the engineer confirms the solution was applied correctly.
Post-Warranty & Revision Requests
Requests made after the 30-day warranty period, or those that have not been revised or tested, will incur an extra charge.
DTC or Component Deletions
We will not issue refunds or cover any issues arising from DTC or component deletions if the installer doesn’t have the correct tools to complete the job.
File Retention
All uploaded and returned files will remain available for download within the portal for a maximum of three (3) months from the date of upload/return. After this period, files will be automatically removed. It is the responsibility of the customer to download and securely store their files within this timeframe, as Lee’s Performance will not be liable for any loss once the retention period has expired.
Acceptance of Terms
By downloading your file, you agree to these Terms & Conditions.
File Support
For any software issues, please contact us via the File Support chat next to the download button for quick assistance.
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